Telephone update of dongle sessions
This process allows updating of dongle sessions using codes (spoken) over the telephone. It is not intended to replace the emailed dongle update process (which has many other options) but only as an immediate method of adding sessions or extending an expiration date.
This process uses a time-sensitive code which is ONLY maintained DURING the display of the code values. Closing/re-initiating the the process gives/requires different code values.
When the process is initiated (by "Request telephone update of dongle sessions"), the following screen is displayed:
EEG Spectrum Systems must be called WHILE THE SCREEN IS DISPLAYED and arrangements made to purchase additional dongle sessions. When the 26-character code is read off to ESS, they enter it into their program and generate a 26-character response code. The response code must be entered into the blank field. Dashes are automatically put in the correct places. When the entered code is valid (no transposed digits, etc.), the "Apply" button will become active. Clicking on "Apply" will cause the code to be further validated and the encoded changes made. There will be either a "Successful" or "Failed" messagebox. Failure is caused by an incorrect code (or dongle removal).